Terms & Conditions

 

Check in/out

For self-catering guests check in time is from 16.00 and check out is by 10.00.

For B&B guests check in time is from 16.00 - 18.00 and check out is by 11.00.  Late arrivals/departures, are accommodated where possible by prior arrangement.  Late departures usually incur an additional charge - please ask at the time of booking.

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Deposit and Payment - Self-catering

For self-catering bookings made more than 9 weeks before the holiday start date a deposit of 1/3 of the holiday cost will be required to secure the booking, with the balance due 9 weeks prior to arrival.

For bookings made within 9 weeks of the start of the holiday full payment is required at the time of booking.

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Payment for self-catering is by bank transfer.  If you wish to pay by card then an additional charge will be made.

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Deposit and Payment - B&B

For B&B bookings, a 50% deposit is required with full payment due on the day of arrival.

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Payment can be made using most credit/debit cards or by BACS. We do not accept cheques or diners cards. There is no charge for card payments.

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Cancellation Policy for Self Catering Guests 

We strongly recommend that you take out travel insurance to cover you should you need to cancel

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The cancellation charges refer to the number of days before the start date of your trip that we receive your notice to cancel (or on which you are deemed to have cancelled) 

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More than 63 days (9 weeks): Full deposit retained; balance payment will be waived.  If the holiday has been paid in full and more than 63 days' notice is provided then 2/3 of the total accommodation cost will be refunded.

50 to 63 days: 40% of total accommodation cost will be refunded

36 to 49 days: 20% of total accommodation cost will be refunded

22 to 35 days: 10% of total accommodation cost will be refunded

21 days or less: No refund

If we incur a charge in making a refund (applicable to foreign transactions) this charge will be deducted from the amount refunded.

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Cancellation Policy for B&B Guests 

We strongly recommend that you take out travel insurance to cover you should you need to cancel

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If a booking is cancelled less than 21 days before arrival then a charge equal to the first night of the stay will be made.
If the booking is cancelled 21 or more days before arrival then a charge equal to GBP 20 per room booked will be made.
In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.

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In the unlikely event that we are unable to host you

We will offer you alternative dates or a full refund and do our best to help you to find alternative accommodation.  We will not pay compensation or cover expenses incurred.

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Pets

We accept one well-behaved dog in the self catering. There is an additional charge of £20 per full or part week.

In the B&B regrettably we are unable to accept pets into the house.

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No smoking
For the comfort and safety of all our guests we are exclusively a non-smoking establishment. No smoking is permitted anywhere on the premises.

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Damage
We reserve the right to charge guests for any damage caused to property or structure of Craigellie House. Also anything removed or taken. We will make a charge to the guests credit/debit card or send an invoice for the cost for payment to the guests registered address.

 

Liability
The liability for guests for their account is not waved and guests agree to be held personally liable for any charges incurred during their stay. In the event of a booking for more than one room (a group booking) the lead or registered guest (a group booking) the lead guest providing credit/debit card details is personally liable for any person, group, company or association that fails to pay all or part of such charges. 

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Insurance
We strongly advise that guests ensure that they have travel insurance to cover any unforeseen circumstances, including cancellation. Please make sure that your insurance covers pandemics .

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Privacy Policy

We do not collect or store any personal information via this site.