TERMS & CONDITIONS
B&B
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Check in/out
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Check in time is from 16.00 - 18.00 and check out is by 11.00. Late arrivals or departures will be accommodated where possible, by prior arrangement. Late departures usually incur an additional charge – please ask at the time of booking.
Deposit & Payment
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A 50% deposit is required to secure your booking, with full payment due on the day of arrival.
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Accommodation payments can be made using most credit/debit cards or by bank transfer. We do not accept cheques or Diners cards.
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Our preferred payment method for electric vehicle charging and in-house dining is by cash or bank transfer. If you wish to pay by credit card, a small surcharge will be applied.
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Cancellation Policy for B&B Guests
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We strongly recommend that you take out travel insurance to cover you should you need to cancel
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If a booking is cancelled less than 28 days before arrival, then a charge equal to 50% of the stay will be made.
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If a booking is cancelled less than 7 days before arrival, then a charge equal to 100% of the stay will be made.
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If the booking is cancelled 28 or more days before arrival, then a charge equal to GBP 65 per room booked will be made.
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In the event of a no-show or booking reduction, after arrival date, the full cost of the booking is charged.
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For last-minute bookings made 7 days or less before arrival, full payment is taken at the time of booking and is non-refundable.
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NB: If we manage to re-sell any of your dates, then we will refund those that we sell, less a GBP 65 administration charge.
Cottage (self-catering)
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Check in/out
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Check in time is from 16.00 and check out is by 10.00.
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Deposit & Payment
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For self-catering bookings made more than 9 weeks before the holiday start date, a deposit of 1/3 of the holiday cost will be required to secure the booking, with the balance due 9 weeks prior to arrival.
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For bookings made within 9 weeks of the start of the holiday full payment is required at the time of booking.
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Accommodation payments can be made by bank transfer, or by card.
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Our preferred payment method for electric vehicle charging is by cash or bank transfer. If you wish to pay by credit card, a small surcharge will be applied.
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Cancellation Policy for Cottage Guests
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We strongly recommend that you take out travel insurance to cover you should you need to cancel
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The cancellation charges refer to the number of days before the start date of your trip that we receive your written notice to cancel, or the date on which you are deemed to have cancelled).
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More than 63 days (9 weeks) : Full deposit retained; balance payment will be waived. If the holiday has been paid in full and more than 63 days' notice is provided, then 2/3 of the total accommodation cost will be refunded.
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50 to 63 days: 40% of total accommodation cost will be refunded
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36 to 49 days: 20% of total accommodation cost will be refunded
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22 to 35 days: 10% of total accommodation cost will be refunded
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21 days or less: No refund
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If we incur a charge in making a refund (applicable to foreign transactions) this charge will be deducted from the amount refunded.
Other information
Insurance
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We strongly advise that guests ensure they have travel insurance to cover any unforeseen circumstances, including cancellation. Please make sure that your insurance covers pandemics.
No smoking
For the comfort and safety of all our guests we are exclusively a non-smoking establishment. No smoking is permitted anywhere in the premises.
In the unlikely event that we are unable to host you
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We will offer you alternative dates or a full refund and do our best to help you to find alternative accommodation. We will not pay compensation or cover expenses incurred.
Damage
We reserve the right to charge guests for any damage caused to property or structure of Craigellie House. Also for anything removed or taken. We will make a charge to the guests' credit or debit card, or send an invoice for the cost for payment to the guests registered address.
Pets
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We accept one well-behaved dog in the self-catering cottage. There is an additional charge of £20 per full or part week.
In the B&B, regrettably, we are unable to accept pets into the house.
Liability
The liability for guests for their account is not waved and guests agree to be held personally liable for any charges incurred during their stay. In the event of a booking for more than one room (a group booking), the lead or registered guest providing credit/debit card details is personally liable for any person, group, company or association that fails to pay all or part of such charges.
FAQ
For B&B guests, what time is breakfast served?
We serve breakfast at a time of your choosing from 07.30 (or earlier if you have to get up and out, with prior notice) to 10.00am.
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Do you provide evening meals?
​​There are plenty of places locally to eat out, and we are happy to share some of our favourites.
By prior arrangement, and for an additional charge, we are able to provide an evening meal for B&B guests. You can view our menus here.
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Do you cater for vegetarians and special diets?
Of course! Liz trained as a Nutritional Therapist so understands special diets quite well. Advance notice is always helpful, giving us the opportunity to provide the best experience for our guests.
Do you have car parking facilities?
There is ample private, off-road parking in the grounds.
Do you have an electric car charging point?
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Yes, you can charge your electric or hybrid vehicle at Craigellie. Please ask for current prices.
Are there TVs in the bedrooms?
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We don't have TVs in bedrooms but there are TVs in private spaces.
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In the self-catering Cottage there is a smart TV in the sitting room and a Freeview TV in the snug, where the sofa bed is located.
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Our B&B guests have exclusive use of the Old Billiards Room, where there is a smart TV.
Do you accept children/babies?
Children and babies are welcome at Craigellie but please note that there are no stair gates in place. There is a rope swing in the garden and a play park in the Den of Alyth, including a wooden fort. A cot is available on request.
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Can you arrange a babysitter?
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Please contact us directly if you are looking for a babysitter.
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Are there any spas nearby?
There are a good range of establishments offering spa facilities within a 1-hour drive. Have a look at Fonab Castle or Atholl Palace, both in the Pitlochry area, or Dunkeld House Hotel which is a little closer. Dundee's Apex City Quay Hotel has a spa, or a little further afield you might like to try the Gleneagles Hotel, Knock Castle in Crieff or the Kohler Waters Spa at the Old Course Hotel in St Andrews. Plenty to choose from.
Credits
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